ATLANTIC CITY — The resort’s casino industry will have to continue to evolve if it wants to continue to attract customers. That was the message from industry leaders Thursday during an event meant to recognize the 45th anniversary of voters legalizing casino gaming in the state.
“The customer is always going to determine the industry, and a lot of those folks are young right now, and they game online and do things differently than what was offered in the past,” said Michael Epps, former commissioner of the New Jersey Casino Control Commission.
A five-person panel made up of people vital to bringing casino gaming to the resort discussed the future of the industry as part of the event put on by the Lloyd D. Levenson Institute of Gaming, Hospitality and Tourism at Stockton University.
Esports, or competitive video gaming, should also top the casinos’ objectives, taking advantage of its popularity to revolutionize what the city offers to tourists, the panelists said. The panelists all saw a need for the city’s gaming halls to offer more than slot machines and dealer-run card tables.
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